{"id":1556,"date":"2025-07-15T11:30:26","date_gmt":"2025-07-15T08:30:26","guid":{"rendered":"https:\/\/www.rybalchenko.com.ua\/?page_id=1556"},"modified":"2025-07-15T11:34:36","modified_gmt":"2025-07-15T08:34:36","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.rybalchenko.com.ua\/?page_id=1556&lang=en","title":{"rendered":"Refund Policy"},"content":{"rendered":"<p data-start=\"2537\" data-end=\"2779\">We want our customers to be satisfied with their purchases on <a class=\"\" href=\"https:\/\/www.rybalchenko.com.ua\" target=\"_new\" rel=\"noopener\" data-start=\"2599\" data-end=\"2663\">https:\/\/www.rybalchenko.com.ua<\/a>. If for any reason the product does not suit you or has defects, you may request a return according to these rules.<\/p>\n<h2 data-start=\"2781\" data-end=\"2820\">1. Conditions for returning products<\/h2>\n<ul data-start=\"2822\" data-end=\"3103\">\n<li data-start=\"2822\" data-end=\"2902\">\n<p data-start=\"2824\" data-end=\"2902\">You can return a product within <strong data-start=\"2856\" data-end=\"2876\">14 calendar days<\/strong> from the date of receipt.<\/p>\n<\/li>\n<li data-start=\"2903\" data-end=\"2978\">\n<p data-start=\"2905\" data-end=\"2978\">The product must be in <strong data-start=\"2928\" data-end=\"2945\">new condition<\/strong>, without signs of use or damage.<\/p>\n<\/li>\n<li data-start=\"2979\" data-end=\"3103\">\n<p data-start=\"2981\" data-end=\"3103\">You must keep the original packaging, seals (if any), all accessories, and the proof of purchase (receipt, invoice, etc.).<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"3105\" data-end=\"3134\">2. Non-returnable products<\/h2>\n<p data-start=\"3136\" data-end=\"3379\">According to Ukrainian law, products of proper quality included in the List of non-food products not subject to exchange (return), approved by Cabinet of Ministers Resolution No. 172 of 19.03.1994 (e.g., custom-made items), cannot be returned.<\/p>\n<h2 data-start=\"3381\" data-end=\"3415\">3. Returning defective products<\/h2>\n<ul data-start=\"3417\" data-end=\"3607\">\n<li data-start=\"3417\" data-end=\"3520\">\n<p data-start=\"3419\" data-end=\"3520\">If the product has a manufacturing defect or damage, you have the right to a free return or exchange.<\/p>\n<\/li>\n<li data-start=\"3521\" data-end=\"3607\">\n<p data-start=\"3523\" data-end=\"3607\">We cover the shipping costs for returns in cases of confirmed defect or order error.<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"3609\" data-end=\"3631\">4. Return procedure<\/h2>\n<ol data-start=\"3633\" data-end=\"4009\">\n<li data-start=\"3633\" data-end=\"3744\">\n<p data-start=\"3636\" data-end=\"3744\">Contact us by phone or through the form on the website to inform us of your intention to return the product.<\/p>\n<\/li>\n<li data-start=\"3745\" data-end=\"3800\">\n<p data-start=\"3748\" data-end=\"3800\">Agree on the details of the return with our manager.<\/p>\n<\/li>\n<li data-start=\"3801\" data-end=\"3907\">\n<p data-start=\"3804\" data-end=\"3907\">Send the product to the specified address via courier service or deliver it personally (if applicable).<\/p>\n<\/li>\n<li data-start=\"3908\" data-end=\"4009\">\n<p data-start=\"3911\" data-end=\"4009\">After receiving and inspecting the product, we will refund the money to your account or bank card.<\/p>\n<\/li>\n<\/ol>\n<h2 data-start=\"4011\" data-end=\"4033\">5. Refund timeframe<\/h2>\n<ul data-start=\"4035\" data-end=\"4262\">\n<li data-start=\"4035\" data-end=\"4147\">\n<p data-start=\"4037\" data-end=\"4147\">Refunds are issued within <strong data-start=\"4063\" data-end=\"4083\">14 calendar days<\/strong> of receiving the returned product and confirming its condition.<\/p>\n<\/li>\n<li data-start=\"4148\" data-end=\"4262\">\n<p data-start=\"4150\" data-end=\"4262\">Refunds are made using the same payment method used for the purchase, unless otherwise agreed with the customer.<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"4264\" data-end=\"4289\">6. Contact information<\/h2>\n<p data-start=\"4291\" data-end=\"4382\">If you have any questions about returning products or receiving refunds, please contact us:<\/p>\n<ul data-start=\"4384\" data-end=\"4546\">\n<li data-start=\"4384\" data-end=\"4409\">\n<p data-start=\"4386\" data-end=\"4409\">Phone: +38099-140-30-99<\/p>\n<\/li>\n<li data-start=\"4410\" data-end=\"4442\">\n<p data-start=\"4412\" data-end=\"4442\">Email: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"4419\" data-end=\"4442\">info@rybalchenko.com.ua<\/a><\/p>\n<\/li>\n<li data-start=\"4443\" data-end=\"4546\">\n<p data-start=\"4445\" data-end=\"4546\">Contact form on the website: <a class=\"\" href=\"https:\/\/www.rybalchenko.com.ua\" target=\"_new\" rel=\"noopener\" data-start=\"4474\" data-end=\"4546\">https:\/\/www.rybalchenko.com.ua\/contact<\/a><\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>We want our customers to be satisfied with their purchases on https:\/\/www.rybalchenko.com.ua. If for any reason the product does not suit you or has defects, you may request a return according to these rules. 1. Conditions for returning products You can return a product within 14 calendar days from the date of receipt. The product [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1556","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund Policy - \u0424\u041b\u041f \u0420\u042b\u0411\u0410\u041b\u042c\u0427\u0415\u041d\u041a\u041e<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rybalchenko.com.ua\/?page_id=1556&lang=en\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy - \u0424\u041b\u041f \u0420\u042b\u0411\u0410\u041b\u042c\u0427\u0415\u041d\u041a\u041e\" \/>\n<meta property=\"og:description\" content=\"We want our customers to be satisfied with their purchases on https:\/\/www.rybalchenko.com.ua. 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